Q1: How much difference is there between the actual product and the photos on the website?
A1: Each piece of natural wood inlay has a unique grain, so slight variations from the product images are normal. The engraving details will match the preview provided.
Q2: How long will it take to receive my order?
A2: The production time for standard orders is 3–7 business days, plus shipping time to your region. You will receive a tracking number once your package is dispatched.
Q3: Is the wood surface prone to wear and tear in daily use?
A3: The wood surface is coated with a scratch‑resistant protective layer. Normal daily wear is inevitable; sharp or hard objects may cause scratches.
Q4: Does this case feel bulky or slippery in the hand?
A4: It maintains a slim profile. The edge structure provides a comfortable grip without adding excessive thickness to your phone.
Q5: Will the wood be affected by water or sweat?
A5: The protective coating repels everyday sweat and light water splashes. Please avoid prolonged soaking or extended contact with large amounts of water.
Q7: What is your return and exchange policy?
A7: Please refer to our Returns Policy page. Custom‑engraved items are generally non‑returnable unless there is a manufacturing defect.